Terms of service

Last Updated: September 5, 2026

Welcome to O'She Lingerie. These Terms of Service (“Terms”) govern your access to and use of our website, products, and services.
By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website or place an order.

1. About Us

This website is operated by O'She Lingerie, doing business as O'She Lingerie (“we,” “us,” or “our”).
Business Address: California, United States
Email: oshe.lingerie@gmail.com

2. Eligibility

You must be at least 18 years old, or the age of legal majority in your jurisdiction, to place an order through our website.
By using our website, you represent that you meet this requirement and have the legal capacity to enter into a binding agreement.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colors, sizing information, and other product details displayed on our website are accurate.
However, colors and appearance may vary depending on your device or screen settings, and minor variations may occur between individual products.
Product availability is subject to change without notice.
We reserve the right to limit quantities, discontinue products, or modify product specifications at any time.

4. Pricing

All prices are displayed in U.S. dollars (USD) unless otherwise stated.
Prices, promotions, and availability may change at any time without notice.
Applicable sales taxes, shipping charges, and other fees will be displayed during checkout where applicable.
We make reasonable efforts to ensure pricing information is accurate. If we discover a pricing error after you place an order, we may contact you before fulfilling the order to confirm whether you wish to proceed at the corrected price or cancel the order.

5. Orders and Payment

When you place an order, you are making an offer to purchase the products in your order.
An order confirmation email confirms that we have received your order; it does not necessarily mean that your order has been accepted or shipped.
We reserve the right to refuse, cancel, or limit an order for legitimate reasons, including product availability, suspected fraud or unauthorized activity, pricing errors, or errors in product or order information.
You agree to provide accurate and complete billing, shipping, and contact information.
Payment must be successfully authorized before an order is processed.

6. Shipping and Delivery

Shipping options, estimated delivery times, and applicable shipping charges are presented during checkout.
Estimated delivery dates are not guaranteed and may be affected by circumstances outside our reasonable control, including carrier delays, weather, customs, or other unforeseen events.
For information about our shipping practices, please see our Shipping Policy.

7. Returns and Exchanges

Returns and exchanges are governed by our Return Policy, which is incorporated into these Terms by reference.
Unless otherwise stated on the applicable product page, eligible returns must be requested within 30 days of delivery and must meet the conditions described in our Return Policy.
For hygiene reasons, certain intimate garments may be designated as Final Sale and may not be eligible for return or exchange, except where required by applicable law.
Please review our Return Policy before placing an order.

8. Defective, Damaged, or Incorrect Products

If you receive a product that is defective, damaged, or different from what you ordered, please contact us at oshe.lingerie@gmail.com within 7 days of delivery.
We may request photographs or other information to help us evaluate the issue.
If the issue is confirmed, we will work with you to provide an appropriate remedy, which may include a replacement, refund, or other resolution.
Nothing in these Terms limits any rights or remedies available to you under applicable law.

9. Promotions and Discount Codes

Promotional offers and discount codes are subject to the terms stated with each promotion.
Unless otherwise stated:
Promotions cannot be combined.
Discount codes must be applied at checkout.
Discounts cannot be applied retroactively to previous purchases.
Promotional offers may have expiration dates or product exclusions.
Certain products may be excluded from promotions.
We reserve the right to correct errors, modify, or discontinue a promotion where permitted by law.

10. Accounts

If you create an account with us, you are responsible for maintaining the confidentiality of your account information and for activity occurring under your account.
You agree to provide accurate information and to notify us promptly if you believe your account has been accessed without authorization.
We reserve the right to suspend or terminate accounts where reasonably necessary to protect our business, website, customers, or third parties.

11. Intellectual Property

All content on our website, including but not limited to our brand name, logos, photographs, product images, graphics, text, designs, videos, and other materials, is owned by or licensed to O'She Lingerie and is protected by applicable intellectual property laws.
You may not copy, reproduce, modify, distribute, sell, publish, or otherwise use our content without our prior written permission, except as permitted by applicable law.
Nothing in these Terms transfers any intellectual property rights to you.

12. User Content and Reviews

If you submit reviews, comments, photographs, or other content to us, you represent that you have the right to submit that content.
You grant us a non-exclusive, worldwide, royalty-free license to use, reproduce, display, and distribute your submitted content in connection with operating and promoting our business, subject to applicable law and our Privacy Policy.
We may remove content that is unlawful, fraudulent, abusive, defamatory, obscene, or otherwise inappropriate.
Nothing in these Terms prohibits or restricts you from providing honest opinions or reviews about our products, services, or business.

13. Prohibited Activities

You agree not to:
Use our website for unlawful purposes.
Attempt to gain unauthorized access to our website or systems.
Interfere with the operation or security of our website.
Introduce viruses, malware, or other harmful code.
Use automated systems to scrape or collect website content without authorization.
Impersonate another person or entity.
Provide false or misleading information.
Engage in fraudulent transactions or payment activity.
Use our website in a manner that violates applicable laws or regulations.

14. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment processors, shipping providers, social media platforms, or other services.
We are not responsible for the content, policies, security, availability, or practices of third-party services.
Your use of third-party services may be subject to their own terms and privacy policies.

15. Privacy

Your use of our website is also governed by our Privacy Policy.
Our Privacy Policy explains how we collect, use, disclose, and protect personal information. Please review our Privacy Policy for more information.

16. Disclaimer of Warranties

To the fullest extent permitted by applicable law, our website and its content are provided on an “as is” and “as available” basis.
We do not guarantee that the website will always be available, uninterrupted, secure, or error-free. We do not make warranties beyond those that cannot lawfully be excluded under applicable law.
Nothing in these Terms excludes or limits any warranty, right, or remedy that cannot legally be excluded or limited.

17. Limitation of Liability

To the fullest extent permitted by applicable law, O'She Lingerie and its owners, officers, employees, affiliates, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our website or purchase or use of our products.
Our liability will not be limited or excluded to the extent such limitation or exclusion is prohibited by applicable law.
Nothing in these Terms limits liability that cannot legally be limited or excluded.

18. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless O'She Lingerie, its owners, officers, employees, affiliates, and service providers from claims, liabilities, damages, losses, and reasonable expenses arising from your violation of these Terms or your unlawful use of our website.
This provision does not require you to indemnify us for our own conduct to the extent prohibited by applicable law.

19. Governing Law

These Terms are governed by the laws of the State of California, without regard to its conflict-of-law principles, except to the extent that applicable law requires otherwise.
Any rights or remedies that cannot be waived under applicable consumer protection laws remain unaffected.

20. Dispute Resolution

Before initiating formal legal proceedings, we encourage you to contact us at oshe.lingerie@gmail.com and give us an opportunity to resolve the issue.
Nothing in this section prevents you from exercising rights or pursuing remedies that cannot legally be waived or restricted under applicable law.

21. Changes to These Terms

We may update these Terms from time to time.
When we make changes, we will update the “Last Updated” date at the top of this page.
Your continued use of our website after updated Terms are posted constitutes acceptance of the updated Terms to the extent permitted by law.

22. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be enforced to the maximum extent permitted by law, and the remaining provisions will remain in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Return Policy, Shipping Policy, and any other policies expressly incorporated into these Terms, constitute the agreement between you and us regarding your use of our website and purchase of our products.

24. Contact Us

If you have any questions about these Terms, please contact us:

O'She Lingerie
California, United States
oshe.lingerie@gmail.com