Refund policy
We want you to feel confident in your purchase. If your order isn’t quite right, we’re happy to help with an eligible return.
1. Return Window
We accept eligible returns within 30 days of the delivery date.
To be eligible for a return, an item must be:
- Unworn, unwashed, and unused
- In its original condition
- Returned with all original tags attached
- In its original packaging, where applicable
- Free from makeup, deodorant, perfume, stains, odors, pet hair, or any other signs of wear or use
For hygiene reasons, we cannot accept returns of items that have been worn or used.
2. Intimate Apparel & Hygiene Restrictions
For hygiene reasons, panties, thongs, and other intimate garments intended for direct contact with intimate areas are final sale and are not eligible for return or exchange, unless the item arrives defective, damaged, or incorrect.
If an item is sold with a protective hygienic liner, the liner must remain intact for the item to be eligible for return.
We recommend trying on lingerie over your own underwear and keeping all tags and protective liners attached until you have decided to keep the item.
3. How to Request a Return
To request a return, please contact our Customer Care team at oshe.lingerie@gmail.com within 30 days of delivery.
Please include:
Your order number
The item(s) you would like to return
The reason for the return
Our Customer Care team will provide you with return instructions.
Please do not send a return without contacting us first. Unauthorized returns may not be accepted.
4. Return Shipping
For eligible returns that are not due to a defect, damage, or fulfillment error, the customer is responsible for return shipping costs.
Original shipping charges are non-refundable, except where otherwise required by applicable law.
If you receive an item that is defective, damaged, or incorrect, please contact us within 7 days of delivery. We will review the issue and, where appropriate, provide a replacement, refund, or return shipping solution.
5. Exchanges
We offer exchanges for eligible items, subject to availability.
If your requested size or style is unavailable, we may offer a refund or store credit.
Items classified as final sale for hygiene reasons are not eligible for exchange.
6. Sale & Final Sale Items
Items specifically marked “Final Sale” at the time of purchase are not eligible for return or exchange, except where the item is defective, damaged, or incorrect.
Sale items that are not marked “Final Sale” remain eligible for return if they otherwise meet the requirements of this Return Policy.
Any additional return restrictions will be clearly stated on the applicable product page before purchase.
7. Return Inspection
All returned items are inspected after they are received.
We reserve the right to refuse a return if the item does not meet the requirements of this Return Policy.
Items showing signs of wear, washing, use, damage, staining, odor, or other alteration may not be accepted.
If a return is not accepted, we may return the item to the customer at the customer’s expense.
8. Refunds
Once your return has been received and approved, we will issue the refund to your original payment method.
Please allow up to 7 business days for us to inspect and process your return after it is received at our facility.
After we issue the refund, your bank or payment provider may require additional time to make the funds available in your account.
9. Defective, Damaged, or Incorrect Items
If your order arrives defective, damaged, or contains an incorrect item, please contact us at oshe.lingerie@gmail.com within 7 days of delivery.
Please provide your order number and clear photos of the item and its packaging so that we can review the issue.
If the item is confirmed to be defective, damaged, or incorrectly fulfilled, we will work with you to provide an appropriate resolution, which may include a replacement, refund, or return shipping instructions.
Nothing in this Return Policy limits any rights or remedies you may have under applicable law.
10. Lost or Damaged Return Shipments
Customers are responsible for eligible return shipments until the package is received by us.
We strongly recommend using a shipping service that provides tracking and keeping your tracking information until your return has been processed.
We are not responsible for return packages that are lost or damaged while in transit to us.
11. Packages Returned to Us
If a package is returned to us because the shipping address provided at checkout was incorrect or because the package was not claimed or accepted, please contact our Customer Care team.
Additional shipping charges may apply if you request that the order be reshipped.
12. Changes to This Return Policy
We may update this Return Policy from time to time. The Return Policy in effect at the time of your purchase will generally apply to that purchase, subject to applicable law.
13. Contact Us
If you have questions about a return or are unsure whether your item qualifies, please contact our Customer Care team at:
oshe.lingerie@gmail.com
We’re happy to help.