Shipping policy
Last Updated: September 7, 2026
Thank you for shopping with O'She Lingerie. We are committed to processing and shipping your order as quickly and carefully as possible.
1. Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully received.
Orders placed on weekends or U.S. federal holidays will begin processing on the next business day.
During sales, promotions, holidays, or periods of unusually high order volume, processing may take longer. If there is a significant delay, we will make reasonable efforts to notify you.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information, when available.
2. Shipping Within the United States
We currently ship to addresses within the United States.
Available shipping methods and estimated delivery times are displayed at checkout and may vary depending on your location and the shipping method selected.
Estimated delivery times begin after your order has been processed and shipped. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
3. Shipping Costs
Shipping costs are calculated at checkout based on your shipping address, order size, and selected shipping method.
From time to time, we may offer free shipping promotions or other shipping discounts. Any applicable promotion will be clearly stated at the time of purchase.
4. Order Tracking
Once your order has shipped, you will receive a confirmation email containing tracking information, when available.
Please allow up to 48 hours for tracking information to become active after the shipping confirmation has been sent.
If tracking shows that your package has been delivered but you cannot locate it, please first check with household members, neighbors, and the carrier. If you still cannot locate your package, please contact us at oshe.lingerie@gmail.com and we will assist you as reasonably possible.
5. Incorrect or Incomplete Shipping Information
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order has not yet shipped and you notice an error in your shipping information, please contact us as soon as possible. We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made after an order has been placed.
If an order is returned to us because of an incorrect or incomplete address, refusal of delivery, or failure to claim the package, additional shipping charges may apply if you request that the order be reshipped.
6. Delayed, Lost, or Stolen Packages
Once an order has been transferred to the shipping carrier, delivery is subject to the carrier's handling and delivery procedures.
We are not responsible for delays caused by shipping carriers, severe weather, natural disasters, government actions, or other circumstances beyond our reasonable control.
If a package is confirmed as delivered but is missing or believed to have been stolen, please contact the shipping carrier and our Customer Care team. We will make reasonable efforts to assist you, but we cannot guarantee replacement or reimbursement for packages confirmed as delivered.
7. Damaged Packages
If your package arrives visibly damaged, please contact us as soon as possible after delivery.
If the products inside are damaged, please contact Customer Care within 7 days of delivery and provide your order number and clear photographs of the damaged packaging and products.
We will review the issue and, where appropriate, provide a replacement, refund, or other suitable resolution.
8. International Shipping
At this time, we ship only within the United States unless otherwise stated at checkout.
If international shipping becomes available, applicable shipping costs, delivery estimates, duties, taxes, and other charges will be displayed or communicated before completion of the order, where applicable.
9. Pre-Orders and Backordered Items
If an item is available for pre-order or is temporarily backordered, the estimated shipping date will be indicated on the product page or at checkout.
If an order contains both in-stock and pre-order or backordered items, we may ship the available items separately or hold the order until all items are available, as indicated at checkout or in your order confirmation.
10. Shipping Restrictions
We reserve the right to limit or restrict shipping to certain locations when necessary due to carrier restrictions, legal requirements, operational limitations, or other circumstances.
11. Changes to This Shipping Policy
We may update this Shipping Policy from time to time to reflect changes to our shipping practices, services, or legal requirements.
The updated version will be posted on our website with the revised "Last Updated" date.
12. Contact Us
If you have questions about your order or our shipping policy, please contact our Customer Care team:
Email: oshe.lingerie@gmail.com
- O'She Lingerie
- California, United States